Award honors outstanding customer service in the Stevie Awards’ Computer Hardware category.
PITTSBURGH, PA, April 21, 2017 — Black Box, a world-leading technology solutions provider for high-performance KVM, switching, and professional A/V signal distribution and extension, announced today that it was recognized by the 2017 Stevie Awards with a Silver Award in the Customer Service Department of the Year, Computer Hardware. The company, founded in 1976, is known for their customer service, including free, 24/7, in-house technical support. The awards were presented Feb. 24, 2017, in Las Vegas.
During the past year, Black Box’s Technology Products Technical Support and Customer Service team:
- Answered more than 123,000 calls and chat requests.
- Achieved answer rates as high as 99.4 percent.
- Processed more than 164,000 customer service requests.
- Answered all customer service calls within 30 seconds.
- Received a customer satisfaction rating of four or five from 90 percent of their customers.
The Stevie Awards for Sales and Customer Service are the world’s top sales and customer service awards. More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. This year’s winners were selected by 152 executives from around the world. Details about the Stevie Awards and the full list of this year’s winners are available at StevieAwards.com.
“Customer satisfaction is our top priority, with little room for complacency as customer demands continuously evolve,” said Don Wells, vice president of sales at Black Box. “Our team goes above and beyond to provide outstanding service to our customers, while aiming to continuously improve ourselves every year. I would like to recognize our entire organization and commend them for striving to provide our customers with an excellent experience, every time.”
About Black Box
Black Box is a leading digital solutions provider dedicated to helping customers build, manage, optimize and secure their IT infrastructure. Black Box delivers high-value products and services through its global presence and more than 3,500 team members. To learn more, visit the Black Box website at www.blackbox.com.
VisiTech PR for Black Box
Moe Lokat +44 7973 306039
Suzie Linville +1-303-752-3552, x244