Software Infrastructure Global Viewpoint- April 2017

ThinPrint Cloud Services Enables Mobile Printing for Citrix ShareFile

Longtime Citrix Ready Partner ThinPrint presents managed printing from Citrix EFSS solution with ezeep cloud solution


Orlando, 23 May 2017 – At Citrix Synergy in Orlando, ThinPrint Cloud Services, the cloud-based printing specialist, is presenting ezeep, a mobile printing solution complete with IT management console. With the ezeep cloud solution, on-site company users of the Citrix ShareFile solution can print securely and conveniently from iPads, iPhones or Android devices.


Citrix ShareFile is an enterprise file sync and share solution for mobile users. Employees can use the ThinPrint solution to print documents from their mobile device to all company printers – no matter where they are located at the company’s office.


IT department administrators can manage the print services, including users and printers, in the ezeep management console. The print data stream is secured via encryption. The management console provides a view of the users, the hardware and the print volumes. In addition, the resulting print costs can be tracked.
“We have been optimizing the print processes of Citrix customers for almost 17 years and ThinPrint has been a Citrix Ready partner from the get-go,” said Christoph Hammer, CEO of ThinPrint Cloud Services Inc. “We can now enhance Citrix ShareFile of our long-term and valued partner Citrix with an intelligent and user-friendly print function and thus increases mobile productivity. Users enjoy a simple printing process, the IT department has an overview of the users, the devices and the costs.”


Event visitors will find ThinPrint Cloud Services at Citrix Synergy at Booth 417.


Interested parties can test ezeep free for 30 days:




About ThinPrint Cloud Services

ThinPrint Cloud Services, Inc. is a subsidiary of ThinPrint, the leading provider of print management software and services for businesses. We focus on providing cloud enabled print and print management solutions to individuals, coworking spaces, educational institutions and organizations with BYOD or guest printing needs.


With ThinPrint Cloud Printer and ezeep, our customers drastically reduce the administration of their print infrastructure and print users by leaving all the time intensive tasks to us. In addition, they benefit from advanced features like print quotas, automated per-page billing, secure release printing, Wi-Fi printing to any printer from mobile devices, remote printing and self-service portals.

For more information, please visit:


Press Contacts:


US PR Contact: Casey Callahan

Phone: +1.720.627.6941 Ext 241



ThinPrint Eliminates Office Printer Outages with New Desktop Agent

The leading print solution for virtual environments now guarantees high availability and efficiency for any office printing environment


(DENVER/BERLIN, May 16, 2017) ThinPrint, the experts in optimizing printing processes in virtual environments, today announced its new ThinPrint Desktop Agent for workstations. In addition to providing the leading print solution for virtual environments, ThinPrint now assures high-availability print output for office printing with Windows PCs and laptops.Together with the ThinPrint Engine, it enables users to leverage failover printing, as well as other proven ThinPrint features when working locally with workstations.


“With the new ThinPrint Desktop Agent our customers have access to high availability and print optimization that covers their entire office printing environment,” said Thorsten Hesse, chief product officer at ThinPrint. “Whether users are working in the office at their desktops, remotely with their laptops, using virtual desktops, or any mix of applications – high availability, fast printing and minimal support required is now always guaranteed.”


An industry standard for more than 15 years, ThinPrint is the go-to source for optimizing printing in virtual environments – whether based on Microsoft Terminal Server or modern, virtual desktop-as-a-service environments (DaaS). With the release of the ThinPrint Desktop Agent for workstations, the benefits of fast and reliable print delivery alongside drastically reduced support needs are now available for all enterprises and users without virtualized environments.


With the new Desktop Agent, if a print server or printer fails – or if there are problems with printer mapping – employees at all workstations can still print reliably with ThinPrint’s comprehensive,multi-level concept for high availability. Companies are also able tosecure their business continuity and close the gap left by the loss of print server clusters, which were previously offered by Windows Server 2012.


ThinPrint Desktop Agent also provides an array of valuable ThinPrint Engine features, which are already used successfully by more than 25,000 companies. These include:


  • ThinPrint AutoConnect, which allows printers to be clearly and easily mapped according to users and machines. This ensures that users always have the right printer available.
  • ThinPrint’s Printer Self Service feature, which creates a faster, more productive work flow when activated by an IT department. A simple printer search empowers employees to find printers with specific printing options or, with the use of a clearly designed app, they can discover newly available printers.
  • ThinPrint Printer Repair, which enables users to take the first steps to resolve simple malfunctions directly at the printer.
  • ThinPrint Output Gateway, a virtual print driver that guaranteesfast and simple print output with minimal administrative effort, while fully preventing driver conflicts.

An overview of the available advantages for both virtual and physical desktops can be found in the feature matrix at



For licensed ThinPrint Engine users, the Desktop Agent can be downloaded free of charge at the ThinPrint website.





ThinPrint, with more than 15 years of continuous development and internationally patented ThinPrint technology, is the leading provider of print management software and services for businesses. Whether printing from traditional PCs, mobile devices, thin clients, virtual desktops, or from the cloud, over 25,000 companies across all industries and of all sizes optimize their printing infrastructure and increase productivity thanks to ThinPrint. In addition, more than 100, and growing, Desktop-as-a-Service, and Software-as-a-Service providers deliver reliable, high-performance printing from the cloud to their customers all due to ThinPrint. The investment in ThinPrint leads to a fast ROI because the easy-to-implement and manage print system reduces the burden on IT departments, results in significant performance improvements to the network while ensuring optimal, reliable print support at every workplace. ThinPrint technologies and components enable its use in almost any infrastructure and take into account integration of branch and home offices as well as mobile employees. The solutions are developed and rigorously tested at ThinPrint’s headquarters in Berlin – software Made in Germany. Offices in the United States, the UK, Australia, Japan and Brazil, as well as more than 350 channel partners around the world offer direct and on-site customer care. Thanks to numerous OEM partnerships, ThinPrint technology components are integrated in a variety of terminals, print boxes and thin client of leading hardware manufacturers. Special significance is placed on the strategic partnerships of the company with Citrix Systems, Fujitsu, Fuji Xerox, Hewlett-Packard, IGEL, Konica Minolta, Kyocera Mita, Lexmark, Microsoft, OKI, Samsung, VMware, and Wyse.




Cortado Holding AG, Silke Kluckert, Public Relations Manager, Tel.: +49.30.39 49 3166, Fax: +49.30.394931-99


In North America: Megan Easterling, Marketing, Alliance and Communications Manager

Phone: +1 303-487-1302 ex 2410, E-mail:


Guest Opinion: Why TV User Experience is in Flux

Passive Optical LAN: The Perfect Partner for the Internet of Things

APOLAN Adds Three New Members to Its Organization

Alpha Technologies, ITConnect and CAILabs join leading group focused on the adoption of passive optical LAN

NEW YORK – April 26, 2017 – The Association for Passive Optical LAN (APOLAN), a non-profit organization that drives both education and adoption for Passive Optical Local Area Networks (POL), today announced the addition of three diverse companies to its high-profile list of manufacturers, distributors, integrators and consultants actively involved in the POL marketplace. They are:

  • Alpha Technologies: For 40 years, Alpha Technologies has been an innovator and leader in the design and manufacture of AC and DC power for the CATV and Telecom markets. Alpha is the foremost expert and global supplier for outdoor line power solutions. Alpha pioneered the development of indoor remote power to meet NEC Class 2 requirements, and is the leading supplier of remote line power for POL applications.
  • CAILabs: CAILabs is a leading provider of photonics solutions to harness the full capacity of optical fibers. They offer a fiber network upgrade solution that increases dramatically bandwidth and enables Passive Optical LAN over legacy fiber networks, without new fiber deployment.
  • ITConnect: Leveraging sophisticated expertise and experience in bridging strategy with technology design and implementation, ITConnect, a leader in integrating OLAN with remote power and heterogeneous networks, provides innovative technology services, telecommunication network infrastructure design, digital learning services and premise distribution cabling for large enterprise environments.

“APOLAN continues its success in bringing together the best and brightest innovators to drive Passive Optical LAN education and adoption and is showing no signs of slowing down,” said APOLAN Board Chair, Dave Cunningham. “From the founding members to our newest members, the leadership and varied expertise we bring to the industry is unparalleled. We look forward to more and more companies wanting to be a part of that development.  Companies seeking to learn about or deploy a Passive Optical LAN should seek out members of APOLAN for their expertise and commitment to the POL industry.”

Membership in APOLAN allows companies a voice in shaping the advocacy, education, market adoption, industry acceptance and best practices for POL. In addition, the organization provides key networking opportunities to expand business contacts with individuals and corporations who share interest in POL’s success.

Alpha Technologies, ITConnect and CAILabs join a robust roster of APOLAN members, which includes 3M, Accu-Tech, AFL, AWS Solutions, CallisonRTKL, Commscope, Corning, DasanZhone, EXFO, Huawei, IBM, Infiniti Technologies, Netcom, Nokia, Noovis, OCC, Qypsys, Tellabs, Temple, University of Buffalo, Vision Tech and VT Group. A complete list can be found at

About The Association for Passive Optical LAN (APOLAN)

The Association for Passive Optical LAN is a non-profit organization that is driving adoption and educating the market about the technical and economic advantages of passive optical LAN technology. Through its membership, which is comprised of manufacturers, distributors, integrators and consulting companies actively involved in the marketplace, the Association hopes to help designers, engineers, architects, building owners, CIOs and IT departments implement and successfully use passive optical LAN. For more information, visit


Kendra Westerkamp

VisiTech for APOLAN


DIMOCO to Participate in Betting on Football Conference 2017

VIENNA and LONDON – 25 April 2017 – DIMOCO Carrier Billing today announced their participation in the Betting on Football Conference 2017, taking place 3-4 May at Chelsea FC’s Stamford Bridge, aiming to promote and spread direct carrier billing in the iGaming world.

 Earlier this year DIMOCO Carrier Billing announced their cooperation with inaugural partner EnergyBeta serious international iGaming operator. The move kick-started the initiative to provide the vast iGaming sector the same easy payment opportunity that many other digital entertainment industries already thrive on.

The partnership between the award-winning sportsbook and casino operator and DIMOCO, a leading payment institute for direct carrier billing, enables online gambling customers to tap into direct carrier billing to experience the easiest and most efficient mobile payment option. Players can use smart phones, tablets, laptops, PCs and connected TVs, securely identified via their carrier networks, to instantaneously participate in the iGaming experience.

Payment should be as easy as picking up a smartphone. This is what direct carrier billing promises the iGaming world – a quick, easy and customer-friendly payment method that customers  literally have in their pocket– 24/7.

Direct carrier billing offers an unmatched convenience and customer satisfaction compared to traditional payment methods, such as credit or debit cards. The result is a significant increase in customer retention and conversion rates for providers. Leveraging DIMOCO’s direct billing connectivity to the major telecoms networks, such as Vodafone, 02, EE and Three, partners will gain billing reach to more than 70m UK mobile numbers, in a market worth more than £4.6bn, according to the UK Gambling Commission.

Players are shifting to an increasingly mobile world, consuming a wide range of digital services, such as iGaming, on their mobile devices.  Consumers are likely to be already familiar with the concept of direct carrier billing, as it is one of the top three payment methods at Facebook, providing the recognition factor with a large swathe of any gambling operator’s potential audience. This payment option brings significant opportunity to service providers, due to the direct connectivity to the billing platforms of the major telecoms networks.

Please contact us to schedule an appointment at the Betting on Football Conference 2017:


Launched in 2000, the Fintech Company DIMOCO Carrier Billing is a European-wide regulated payment institute for direct carrier billing and holds a payment service act license from the Austrian Financial Market Authority (FMA) since January 2016, as its license was passported to all 28 EU member states. As a trusted partner of local and global mobile networks it enables almost 1 billion European subscribers to purchase goods and services from merchants and aggregators with their mobile devices which are charged via the operators’ billing system.


More information:


Twitter: @Dimoco


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 Press Contact:

DIMOCO Europe GmbH

Charlotte Newby

+43 1 33 66 888 – 2059

Black Box Wins Silver Award for Customer Service Department of the Year

Award honors outstanding customer service in the Stevie Awards’ Computer Hardware category.

PITTSBURGH, PA, April 21, 2017Black Box, a world-leading technology solutions provider for high-performance KVM, switching, and professional A/V signal distribution and extension, announced today that it was recognized by the 2017 Stevie Awards with a Silver Award in the Customer Service Department of the Year, Computer Hardware. The company, founded in 1976, is known for their customer service, including free, 24/7, in-house technical support. The awards were presented Feb. 24, 2017, in Las Vegas.

During the past year, Black Box’s Technology Products Technical Support and Customer Service team:

  • Answered more than 123,000 calls and chat requests.
  • Achieved answer rates as high as 99.4 percent.
  • Processed more than 164,000 customer service requests.
  • Answered all customer service calls within 30 seconds.
  • Received a customer satisfaction rating of four or five from 90 percent of their customers.

The Stevie Awards for Sales and Customer Service are the world’s top sales and customer service awards. More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. This year’s winners were selected by 152 executives from around the world. Details about the Stevie Awards and the full list of this year’s winners are available at

“Customer satisfaction is our top priority, with little room for complacency as customer demands continuously evolve,” said Don Wells, vice president of sales at Black Box. “Our team goes above and beyond to provide outstanding service to our customers, while aiming to continuously improve ourselves every year. I would like to recognize our entire organization and commend them for striving to provide our customers with an excellent experience, every time.”

About Black Box

Black Box is a leading digital solutions provider dedicated to helping customers build, manage, optimize and secure their IT infrastructure. Black Box delivers high-value products and services through its global presence and more than 3,500 team members. To learn more, visit the Black Box website at


Media Contact:

VisiTech PR for Black Box

Moe Lokat +44 7973 306039


Suzie Linville +1-303-752-3552, x244



Black Box Receives Best of Show Award at ISE 2017

Boxilla premier AV/IT system management platform recognized

as a standout product for AV and KVM systems.

PITTSBURGH, PA – April 21, 2017Black Box, a world-leading technology solutions provider for high-performance KVM, switching, and professional A/V signal distribution and extension, today announced that Boxilla, the company’s new AV and KVM management system, received a Best of Show Award from New Bay Media’s AV Technology. Winners were selected from more than 1,100 exhibiting manufacturers at ISE 2017, hosted at RAI Amsterdam.

Boxilla features a comprehensive and centralized command center, which provides unparalleled performance, ease of use and security. The system empowers administrators to manage multi-environment KVM and AV/IT deployments by using a powerful web-enabled and common user-interface.

With unmatched performance, Boxilla is designed for enterprise-level deployments with large-scale, mission-critical applications involving multiple end points. In these environments, Boxilla’s ability to streamline and automate communication between KVM devices becomes highly valuable. Boxilla is also software upgradable and future-proof.

This award reflects Black Box’s continued success in maintaining a strong culture of innovation to strengthen its position in the high-performance KVM and KVM-over-IP marketplace. Black Box made large progress in the market last year when they acquired the Technology and Development team of Cloudium Systems Limited (Cloudium), a privately held company headquartered in Limerick, Ireland.

“Boxilla focuses on the end-to-end experience in performance and security management from one central location across multiple systems in multiple countries,” said John Hickey, senior director KVM business at Black Box. “Being recognized by AV Technology among a competitive field of products at ISE confirms that Black Box continues to provide unique high-performance AV and KVM management solutions ahead of competitors for large enterprise environments.”

The Best of Show Award recognizes products exhibited at ISE. Products are judged on uniqueness of the feature set, perceived value proposition, ease of deployment and use, network impact and reliability.

Visit for more information.

About Black Box

Black Box is a leading digital solutions provider dedicated to helping customers build, manage, optimize and secure their IT infrastructure. Black Box delivers high-value products and services through its global presence and more than 3,500 team members. To learn more, visit the Black Box Web site at


Media Contact:

VisiTech PR for Black Box

Moe Lokat +44 7973 306039


Suzie Linville +1-303-752-3552, x244