Mobile App Helps Hospitality Industry Keep Guests “Connected”

Roughly 90 percent of travelers carry at least one mobile device. Forty percent use three mobile devices or more. Given this, it’s not surprising guests have such high expectations for cellular and Wi-Fi networks in hotels. But these expectations are not easily met.

It’s next to impossible to know how the network is performing in different locations of the hotel. Without this knowledge, hoteliers cannot assess whether or not guests are receiving the connected experience they expect. This week at HITECH in Austin, Mosaik Solutions provided a means to overcome this challenge.

Mosaik added a new feature to Signal Insights, its easy-to-use mobile test and measurement solution. The new “Tap-Test-Go” feature, available for Android, enables hoteliers to upload an image of their floor plan and perform a wireless network connection test anywhere in the building, be it guests’ rooms, conference rooms, lounge areas or even hallways. The app tracks and reports network experience metrics, including signal strength, downlink speed, uplink speed and latency on a single dashboard. With this data at hand, hotels and their network providers can determine where and how to enhance connectivity.

See here for more information on how Mosaik is helping the hospitality industry provide the connected experience guests expect and deserve.

News from MWC to Improve Carriers’ Customer Experience

Telecom carriers strive to continually improve their customer experience. To ensure their customers are happy, carriers need to know what their customers’ experience is in real time – whether that’s network availability and performance data or customer service.

Mosaik Solutions has always been committed to helping carriers improve their customer experience. At Mobile World Congress, the company made two announcements to bring even more value to its customers:

  • Mosaik announced a partnership with SightCall to bring WebRTC video collaboration platform to telecom providers to help them transform their customer service.
  • The company also announced a new name for its app-based T&M solution, formerly known as XenSurvey. Under the name Signal Insights, the solution complements traditional T&M options by providing a quick, easy and cost-effective way to evaluate the performance of wireless networks using Android devices.

Make sure you’re always up-to-date on our clients’ announcements by following news here.